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Customization of your Gift


Customizing your gift will make your gift truly one-of-a-kind and memorable. Personalizing a gift that you have bought at Capital Gifts and Awards is easy.

If your gift is able to be customized, you will be able to select "Please customize this item" on the item during the checkout process. There will you are interested in before checking out. If you do not see the "Please customize this item" check box, but instead see a "Call for pricing: (866)585-4438" message- that particular item is also available to be customized.

During the checkout process, you’ll notice that the amount you pay upfront will be for the item itself and for shipping for that item only. Charges for the customization of your item will depend upon what type of customization you are requesting for your item and will show as a separate charge on your credit card. You will not be charged for customization before approving both your proof and your quoted customization fee. Note that customization charges typically range between $7 and $30. The number of characters that you would like engraved, as well as the use of a logo or artwork are used to determine your customization charges.

If you are having your item customized, note that an expert at Capital Gifts and Awards will be assigned to your order, and they will be in contact with you after your purchase via email and (if you prefer) via phone to ensure your complete satisfaction with your new personalized gift. We pride ourselves on exemplary customer service. 

Need inspiration for artwork to engrave on your item? We suggest choosing one of the following images shown below. 


Hours of Operation
Please note that if you purchase an item outside of our hours of operation, and desire your item to be customized, the expert assigned to your order will be contacting you when the showroom re-opens. Our showroom is open from 9:00am - 5:30pm Monday – Friday.

U.S. Shipping Times for Engraved Items
Please allow for 5-7 days after artwork approval for your item to be shipped to you within the U.S.

International Orders
Please call us toll free at 1-866-585-4438 to place your international order. Please note international orders can take between 3 – 4 weeks to ship.

Rush Service
Rush Service is available but same-day service is NOT available for any of our products. If you would like more information about rush service please call 866-585-GIFT (4438)

Logos in what’s called a ‘vector’ format - they typically have an extension of .ai, .eps, or .cdr - will incur less customization charges than logos provided to us in a ‘non-vector’ format. Common non-vector formats include .jpeg and .png.

Our experts are happy to select a font for you or during the customization process, or if you prefer we can send you a font list to choose from. If you have a specific font in mind, you’ll be able to share that with us during the customization process.

All sales are final on engraved and etched products after artwork approval.

Questions? Call us Toll Free at 866-585-4438 or Send us an Email

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